Shipping policy

Effective Date: 2026-04-02

1. Introduction

PatioResortCo is owned and operated by LuxMart Exclusives LLC. At PatioResortCo, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on patioresortco.com.

To fulfill your orders, we work with a network of trusted suppliers and fulfillment partners. Delivery timelines may vary depending on the fulfillment partner handling your order.

  • Service name: Standard Shipping
  • Processing time: 1 to 2 business days
  • Transit time: 2 to 7 business days
  • Destination: United States
  • Coverage: All products unless a product page states otherwise
  • Order cutoff time: 2:00 PM PST on business days

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future Expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Orders over $100: Free standard shipping
  • Orders under $100: Flat rate of $60

All shipping costs are shown at checkout. There are no hidden fees. Local taxes at checkout still apply when required by law.

4. Order Processing and Cutoff Time

Orders placed before 2:00 PM PST on business days are processed the same day. Orders placed after 2:00 PM PST, or on weekends and holidays, are processed the next business day.

Total delivery time is 3 to 9 business days from the time you place your order. This includes handling time and the carrier's transit time. Business days are Monday through Friday, excluding holidays.

If an item requires extra processing time, the product page will display a note that overrides the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment Tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships, you will receive an email with your tracking number and a link to follow the delivery in real time.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the 3 to 9 business day window, please contact us at support@patioresortco.com or call 818-446-6002.

Marked Delivered but Not Received

  • Confirm your shipping address on your order confirmation
  • Check with neighbors or building management
  • Contact us so we can assist with a carrier trace

Damaged Packages

  • Photograph the packaging and the item immediately upon receipt
  • Contact us within 7 days of delivery at support@patioresortco.com

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. See our full Return and Refund Policy for details.

  • Return shipping: Customer is responsible for all return shipping costs. We do not provide prepaid return labels.
  • Outbound shipping: Original shipping fees are non-refundable.
  • Restocking fee: A 25% restocking fee applies to approved non-defective returns.
  • Refund timing: Refunds are processed within 7 business days after we receive and inspect the return, to the original payment method.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to incorrectly entered addresses.

If a package is returned to us due to an address issue, we will contact you to arrange reshipment. Applicable reshipment fees may apply.

11. Contact

  • Email: support@patioresortco.com
  • Phone: 818-446-6002
  • Address: PatioResortCo (operated by LuxMart Exclusives LLC), 9410 Via Patricia, Burbank, CA 91504, United States
  • Service hours: Monday to Friday, 9 AM to 5 PM PST

You may also review our other policies here:

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page.

Thank you for shopping with PatioResortCo