Privacy Policy

Effective Date: 2026-04-02

1. Introduction

Patio Resort Co. is owned and operated by LuxMartExclusives. Patio Resort Co. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you shop with us.

This Privacy Policy applies to our website, patioresortco.com, and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Definitions and Key Terms

  • Cookie: A small piece of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: When this policy mentions "Company," "we," "us," or "our," it refers to Patio Resort Co. (operated by LuxMartExclusives), located at 9410 Via Patricia, Burbank, CA 91504, United States, responsible for your information under this Privacy Policy.
  • Country: United States, where Patio Resort Co. is based.
  • Customer: A person or entity that purchases products or services through patioresortco.com.
  • Device: Any internet-connected device such as a phone, tablet, or computer that can be used to visit patioresortco.com.
  • IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks.
  • Personnel: Individuals employed by or under contract with Patio Resort Co. or LuxMartExclusives to perform services.
  • Personal Data: Any information that directly, indirectly, or in connection with other information allows for the identification of a natural person.
  • Service: The website and services provided by Patio Resort Co. at patioresortco.com.
  • Third-Party Service: Advertisers, fulfillment partners, marketing partners, and others who help us operate our business or whose services we use to fulfill your orders.
  • Website: Patio Resort Co.'s online store, accessible at patioresortco.com.
  • You: A visitor, shopper, or registered user of patioresortco.com.

3. Information We Collect

We collect information from you when you:

  • Visit our website
  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Respond to a survey
  • Fill out a form or contact us

Personal Information Collected:

  • Name / Username
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely — we do not store full card details)

4. How We Use the Information We Collect

We may use the information we collect from you for the following purposes:

  • To Process and Fulfill Orders: We use your information to process payments, arrange fulfillment through our supplier network, and deliver your order.
  • To Communicate With You: We use your email and phone number to send order confirmations, shipping updates, and respond to inquiries.
  • To Personalize Your Experience: Your information helps us better respond to your individual needs and preferences.
  • To Improve Our Website: We use feedback and usage data to improve our website and product offerings.
  • To Improve Customer Service: Your information helps us respond more effectively to support requests.
  • To Send Periodic Emails: With your consent, we may send promotional emails. You may unsubscribe at any time.
  • To Administer Promotions or Surveys when applicable.

5. Information from Third Parties

5.1 Fulfillment Partners

To fulfill your orders, we share necessary order information (such as your name, shipping address, and order details) with our trusted fulfillment partners and suppliers. These partners are contractually required to use your information solely for order fulfillment purposes.

5.2 Other Third-Party Sources

We may receive information from third parties such as fraud detection services or analytics providers to help us operate our business securely and effectively.

6. Sharing Your Information

We may share your information with:

  • Fulfillment and Shipping Partners: To process and deliver your orders.
  • Third-Party Service Providers: Trusted parties who assist us in operating our website, processing payments, or providing customer support, under confidentiality agreements.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).

We do not sell your personal information to third parties.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your experience on our website.

  • Cookies: Small data files stored on your device that help us recognize your browser and remember your preferences.
  • Use of Cookies: To improve your browsing experience, remember cart contents, and understand how visitors interact with our site.
  • Managing Cookies: You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. Note that some features of our site may not function properly without cookies.

8. Data Security

We implement security measures to protect your personal information:

  • SSL Encryption: All sensitive information is transmitted via Secure Socket Layer (SSL) technology.
  • Payment Security: Payment information is processed through our secure payment gateway providers and is not stored on our servers.
  • Access Controls: Personal information is accessible only by authorized personnel with a legitimate need.

While we take reasonable precautions to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting obligations.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Restrict Processing: Request that we limit how we use your information.
  • Object to Processing: Object to our use of your personal information in certain circumstances.
  • Data Portability: Request that we transfer your data to another organization in a structured format.

To exercise any of these rights, please contact us at support@patioresortco.com.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. International Data Transfers

Your information may be transferred to and processed on servers located outside your state, province, or country. By using our Service, you consent to such transfers. We take steps to ensure your data is handled securely regardless of where it is processed.

13. Links to Other Websites

Our website may contain links to third-party websites or services not owned or controlled by Patio Resort Co. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Your continued use of our Service after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

You may also review our other policies here: